Native webhooks integration & Video iframe as replay

Hi everyone ๐Ÿ‘‹

We have two brand new additions to Livestorm. We built a native webhooks integration and enabled the iframe mode for webinar replay. Here are the details:

Native webhooks integration

A webhook is a URL to which you can send your data. It's a great way to capture any kind of data and send it to any destination you like. This will help our users who've asked for an API in the past โœŒ๏ธ

We provide 4 triggers to send your data as JSON:

  • Webinar is published
  • New registrant
  • Webinar starts
  • Webinar ends (contains all registrants' data)

Unlike our other native integrations, the webhooks integration will apply to all of your webinars. You can filter and choose which kind of data you'd like to keep in your own system once you receive the data from our end.

To set up your webhooks integration, feel free to check our documentation: Livestorm webhooks

Use an iframe from another video platform as replay

You can now fetch a recording that is hosted on another platform, and embed it inside the webinar room as your replay (or on-demand) ๐ŸŽ‰

The iframe can be an embed widget from YouTube, Wistia, Twitch, or another platform.

For example, if you'd like to benefit from some advanced video analytics provided by another video platform, this feature is made for you ๐Ÿ˜‰

The steps are easy, all you have to do is go to your webinar settings, click "Recording & on-demand" and choose " Video iframe". Then you can just paste your iframe code to "Replay video source" and you're done. You'll find your video iframe embedded inside the webinar room ๐Ÿ‘Œ

You can find more information in our documentation, we cover various scenarios: Webinar replay

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We hope you like these updates. Feel free reach out to us via the in-app chat, and let us know what you think! We look forward to your feedback!

Happy webinars ๐Ÿš€

The Livestorm team

New feature: Live answer โœ…

We've added a new feature to the Questions tab inside the webinar room. In addition to sending written replies, you can now start live answers to address your participants' questions!

The steps are pretty easy. When you're on stage, just click "Start live answer" button found below any question under the Questions tab.

When you start a live answer, each attendee in the webinar room will get a pop-up containing the question you're answering to.

You and your attendees can also minimize or drag / move the popup. This way it won't get ahead of your presentation ๐Ÿ˜‰


You can end your live answer by clicking on "I'm done answering". This will also generate an automatic written reply stating that you've answered live.

You can always go back and edit that answer as you prefer. For example, this would be useful if you'd like to add any links that you've mentioned during your live answer ๐Ÿ‘


We hope you like this update! Also, feel free to check out our documentation to learn more about the webinar room sidebar.

Happy Q&As!

The Livestorm team

Upload custom video for webinar replay

We're starting off the week with a brand new addition to our replay feature ๐ŸŽฅ

As of today, you can upload a custom video for your webinar's replay ๐ŸŽ‰ This will help in cases where you'd like to:

  • Upload an MP4 file as your webinar replay (from scratch)
  • Replace our default live event recording with your own video

All you need to do is click "Uploaded video" under "Replay video source" and choose the file from your computer.

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You can check out our documentation to learn more about webinar replays. We hope you'll find this feature useful!

Happy webinars ๐Ÿ€

The Livestorm team

Widget improvements & better tracking system ๐Ÿ“ˆ

Hi everyone ๐Ÿ‘‹

As you know, you can track any visits and conversions on our registration and company pages. However, until today, tracking wasn't possible for embedded widgets, due to some structural limitations. Fortunately, that's no longer the case!

We made significant improvements on our registration and company widgets. So if you're using your own landing page and handling registrations through our widget, this update is for you! ๐Ÿ˜ƒ

From now on:

  • The number of visits on your registration widget will be also tracked on your webinar dashboard.
  • Any custom code you've added will be applied to the registration and company widgets. This will help if you'd like to track conversions by using pixels ๐Ÿ‘‰ How to track conversions on Livestorm?
  • Registration events coming from the widgets will be also sent to Google Analytics thanks to our native integration. This means that you'll be able to display and track registration events and visits straight from your Google Analytics dashboard ๐Ÿ‘‰ Integrating Google Analytics with Livestorm

Happy tracking ๐Ÿ”Ž

The Livestorm team

On-demand webinars, 1000 attendees & many improvements ๐Ÿš€

We're halfway through October and we've been keeping quite busy! We've released the latest version of Livestorm, and it comes with some major improvements ๐Ÿš€

Here's a list of what we've been working on since our last update, we hope you'll find it useful ๐Ÿ™Œ

1000 attendees support (out of beta)

It's official, we increased the capacity of our Enterprise plan from 500 to 1000 live attendees- at no extra cost.

So for all our Enterprise clients out there, this means you'll have twice as much capacity for the same price ๐Ÿ’ธ

On-demand webinars (out of beta)

Our on-demand webinar feature is out of beta ๐ŸŽ‰ We made some significant improvements ever since we introduced it two weeks ago. You can now:

  • Edit the on-demand webinar emails in your webinar settings
  • See the number of on-demand registrants and filter them accordingly
  • Display your on-demand webinars right on your company page
  • Add a messenger to the on-demand room to start chatting with your registrants (see below๐Ÿ‘‡)

Intercom, Drift & Help Scout integration

We refined our Drift & Help Scout integrations and built an Intercom integration ๐Ÿš€

This means you can add your Intercom / Drift messenger or Help Scout beacon to the on-demand webinar room, registration or company pages. Your registrants or visitors can reach out to you easily.

Feel free to reach out to us if you need another chat integration like LiveChat, Crisp, etc. ๐Ÿ€

Classic replay & compatibility mode improvements

We improved the layout for the classic replay and compatibility mode, so your screen share will take more space. So if you are only using screen sharing, there won't be a black stripe at the bottom of your classic replay anymore.

Notification sounds for Meet

We made improvements on the overall notification system of Meet. From now on you'll receive notification sounds when someone knocks, joins or leaves ๐Ÿ‘€

Improved screen sharing for Firefox

You can now share just an application window in addition to the whole screen- just like in Google Chrome.

Polls redesign

Following the recent Questions redesign, we decided to give Polls a new look as well. Feel free to check it out next time you connect to the webinar room!

We hope you enjoy these updates! Drop us a message in the chat and let us know what you think ๐Ÿ™‚

The Livestorm team ๐Ÿ€

September Updates ๐Ÿ

It's time for a summary of what we did in September.

On-demand replay (beta) ๐Ÿš€

We just released our on-demand replay feature available in private beta ๐Ÿ€

Once the feature is activated, you'll be able to make any webinar replay available on-demand! Your page visitors will be able to register to watch a replay, even though your webinar is over.

This is the first step of native on-demand webinars for you, our users. So you can expect to hear from us in the upcoming months for new developments! If you want to be a part of the beta test, send us a message and we'll activate it for your account.

Screen Shot 2018-10-03 at 17.44.56.png โ€‹ All you'll have to do is change the replay access settings from your webinar dashboard to Anyone on-demand. This way, you'll keep collecting registrations after your live event.

ondemand.png

New free plan ๐Ÿ’ธ

We changed how our free plan works: you are now allowed to create as many free webinars as you want, for as long as you want. Free webinars are limited to 10 registrants, 10 attendees, and have a maximum duration of 20 minutes.

Hopefully, this will allow new users trialing Livestorm to truly test the platform and see if it's a fit for them.

1,000 attendees (beta) ๐Ÿ‘ช

Lifting the maximum attendees limit from 500 to 1,000 is right around the corner. We're actively testing this with some of our customers. If you're expecting to go over 500 participants on an event happening soon, please let us know so we can ensure it'll go smoothly for you ๐Ÿ‘Œ

Questions redesignโ“

Questions are an important part of Livestorm webinars. They allow viewers to get answers on the topics important to them without disrupting the presentation. We refreshed how they look, just a bit.

We made the "someone is answering your question" message a bit more visible:

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And here's a glimpse at what an answered question looks like:

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Account settings redesign ๐Ÿ› 

We made a few improvements to your account settings tab, making it easier to navigate.

More customization, design and room improvements

More customization on registration pages

We know a lot of our customers (maybe you, reading this!) have been asking about this. Having freedom in the design of your webinars' registration pages is important. So we improved customization settings to make it possible ๐Ÿ™Œ

We've added more customization options, including:

  • Font color, so now you can choose a light background color ๐Ÿ‘Œ
  • Customization on webinar button (font color / button color)
  • Instant preview of both your registration page and emails

design settings.png

Webinar room preview

When customizing your webinar room, you'll now get a live preview of how it looks like. This particularly applies to the room's sidebar where you have the people tab, the chat, the questions and polls.

There's a lot of settings you can change there. So we think you'll enjoy being able to instantly see how they affect your webinar's look.

webinar room settings.png

Help popup improvements

We improved the Help popup in the webinar room. This will give better help to participants having issues with the live stream with different steps for troubleshooting.

help final.png

It now displays 3 options:

  • Refresh the page (always useful to try once when having issues with a web app ๐Ÿ˜‰)
  • Compatibility mode (in case the participant's setup can't handle our main stream, they can choose this setting)
  • Dial-in options (this allows them to listen in on the webinar at no cost for them or for you)

New dial-in number

We've added Ireland ๐Ÿ‡ฎ๐Ÿ‡ช to our list of countries for dial-in. Dial-in is accessible for your attendees via the Help popup inside the webinar room. Feel free to take a look at our documentation to learn more about this feature.

We hope you'll find these updated useful ๐Ÿ‘‹

The Livestorm team

New infrastructure, enhanced exports, fixes

New back-end infrastructure

Over the weekend, we've migrated our new back-end infrastructure. This has been a crucial step as we get ready to relesase our team-wide accounts feature this year. But this is only a part of this new update. We've also pushed a good deal of improvements and fixes. We've also updated our font in our app and website for better readability ๐Ÿค“

New export system

We've made drastic changes to our export system. We've introduced new options to further customize your exports and give you more data. For better reliability, we've implemented a new system so that you'll receive your exports by email. This will also fix any past export issues for large scale events.

From now on, you can choose between exporting data belonging to a specific session or all sessions. You can export all columns, or only selected columns. You can also choose to include enriched data or not in your exports.

So it's really up to you to customize your exports! You have complete control ๐Ÿ’ช

Export your questions and chat

In addition to exporting your registrant data, you'll now be able to export the chat messages and questions of your webinar directly ๐Ÿ˜Ž Just like exporting registrants, click Export and choose Chat messages or Questions.

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Some of you have been requesting this feature for some time now, so we're very happy to deliver!

Pipedrive integration fix for creating a deal

We've fixed the "create a deal" issue for our Pipedrive integration for some user accounts. With this update, you should be able to create/update a deal or create an activity on a deal- just like before.

As our new back-end structure is out, we'll be tackling some bigger features coming up this year ๐Ÿ™Œ

Cheers

The Livestorm team

Webinar settings makeover & feature improvements

As we wrap up July, we're happy to announce a bunch of improvements with our newest update โ˜€๏ธ Here's a quick summary:

Webinar settings makeover

Our webinar settings got a complete makeover ๐Ÿ’… Our new settings page comes with a cleaner view, and provides an easier navigation. No more scrolling down while setting up your webinar!

Oh, and we will be making further improvements in the upcoming weeks, it's still a work in progress ๐Ÿ˜Ž

Replay direct download

From now on, you'll be able to download your replay directly from your webinar room. You'll see the download button at the top right corner of your replay once the webinar is over. Please bear in mind that this option will only be available to you - the host ๐Ÿ”Ž

New country number for dial-in: Germany

We've added a new number for our dial-in feature. Your attendees will be able to listen to your event by calling a German number ๐Ÿ‡ฉ๐Ÿ‡ช

Optional custom consent

As of this update, you'll be able to make your custom consents optional. To learn more about custom consents and how to add them to your registration form, take a look at our dedicated article in our support center ๐Ÿ™Œ

Bug fixes:

We've deployed a couple of fixes regarding the Youtube and PDF upload in the webinar room. We've also pushed a lot of quality updates (as always).

Next upcoming:

  • Pipedrive integration fix for creating a deal
  • Registrant export fix & improvement (for large-scale events)

Ping us in the chat, or shoot us an email at hello@livestorm.co for any questions or feedback ๐Ÿ’ญ

Cheers,

The Livestorm team ๐Ÿš€

Dial-in from a phone โ˜Ž๏ธ

๐Ÿš€ Attention, big feature alert

We're excited to announce that one of the most requested features, dial-in, is now available in Livestorm!

We hope this feature will help attendees who have trouble watching or listening to the live stream, due to their network, firewall or environment.

The steps are pretty easy. In order to dial-in to any webinar or event, attendees can click on the Help button found on top of the live stream. Then they'll be able to choose the country that they're located in.

dial-in'.png

Currently, we offer numbers from 6 countries: USA ๐Ÿ‡บ๐Ÿ‡ธ, France ๐Ÿ‡ซ๐Ÿ‡ท, UK ๐Ÿ‡ฌ๐Ÿ‡ง, Canada ๐Ÿ‡จ๐Ÿ‡ฆ, Belgium ๐Ÿ‡ง๐Ÿ‡ช, Brazil ๐Ÿ‡ง๐Ÿ‡ท, Australia ๐Ÿ‡ฆ๐Ÿ‡บ and India ๐Ÿ‡ฎ๐Ÿ‡ณ

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Your attendees can call the stated number, and enter the 6 digit code to join the event and start listening ๐Ÿ‘‚

Please bear in mind that this feature is not available for Livestorm Meet yet.

As always feel free ping us in the chat or send an email at hello@livestorm.co for any questions or feedback.

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