September Updates ๐Ÿ

It's time for a summary of what we did in September.

On-demand replay (beta) ๐Ÿš€

We just released our on-demand replay feature available in private beta ๐Ÿ€

Once the feature is activated, you'll be able to make any webinar replay available on-demand! Your page visitors will be able to register to watch a replay, even though your webinar is over.

This is the first step of native on-demand webinars for you, our users. So you can expect to hear from us in the upcoming months for new developments! If you want to be a part of the beta test, send us a message and we'll activate it for your account.

Screen Shot 2018-10-03 at 17.44.56.png โ€‹ All you'll have to do is change the replay access settings from your webinar dashboard to Anyone on-demand. This way, you'll keep collecting registrations after your live event.

ondemand.png

New free plan ๐Ÿ’ธ

We changed how our free plan works: you are now allowed to create as many free webinars as you want, for as long as you want. Free webinars are limited to 10 registrants, 10 attendees, and have a maximum duration of 20 minutes.

Hopefully, this will allow new users trialing Livestorm to truly test the platform and see if it's a fit for them.

1,000 attendees (beta) ๐Ÿ‘ช

Lifting the maximum attendees limit from 500 to 1,000 is right around the corner. We're actively testing this with some of our customers. If you're expecting to go over 500 participants on an event happening soon, please let us know so we can ensure it'll go smoothly for you ๐Ÿ‘Œ

Questions redesignโ“

Questions are an important part of Livestorm webinars. They allow viewers to get answers on the topics important to them without disrupting the presentation. We refreshed how they look, just a bit.

We made the "someone is answering your question" message a bit more visible:

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And here's a glimpse at what an answered question looks like:

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Account settings redesign ๐Ÿ› 

We made a few improvements to your account settings tab, making it easier to navigate.

More customization, design and room improvements

More customization on registration pages

We know a lot of our customers (maybe you, reading this!) have been asking about this. Having freedom in the design of your webinars' registration pages is important. So we improved customization settings to make it possible ๐Ÿ™Œ

We've added more customization options, including:

  • Font color, so now you can choose a light background color ๐Ÿ‘Œ
  • Customization on webinar button (font color / button color)
  • Instant preview of both your registration page and emails

design settings.png

Webinar room preview

When customizing your webinar room, you'll now get a live preview of how it looks like. This particularly applies to the room's sidebar where you have the people tab, the chat, the questions and polls.

There's a lot of settings you can change there. So we think you'll enjoy being able to instantly see how they affect your webinar's look.

webinar room settings.png

Help popup improvements

We improved the Help popup in the webinar room. This will give better help to participants having issues with the live stream with different steps for troubleshooting.

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It now displays 3 options:

  • Refresh the page (always useful to try once when having issues with a web app ๐Ÿ˜‰)
  • Compatibility mode (in case the participant's setup can't handle our main stream, they can choose this setting)
  • Dial-in options (this allows them to listen in on the webinar at no cost for them or for you)

New dial-in number

We've added Ireland ๐Ÿ‡ฎ๐Ÿ‡ช to our list of countries for dial-in. Dial-in is accessible for your attendees via the Help popup inside the webinar room. Feel free to take a look at our documentation to learn more about this feature.

We hope you'll find these updated useful ๐Ÿ‘‹

The Livestorm team

New infrastructure, enhanced exports, fixes

New back-end infrastructure

Over the weekend, we've migrated our new back-end infrastructure. This has been a crucial step as we get ready to relesase our team-wide accounts feature this year. But this is only a part of this new update. We've also pushed a good deal of improvements and fixes. We've also updated our font in our app and website for better readability ๐Ÿค“

New export system

We've made drastic changes to our export system. We've introduced new options to further customize your exports and give you more data. For better reliability, we've implemented a new system so that you'll receive your exports by email. This will also fix any past export issues for large scale events.

From now on, you can choose between exporting data belonging to a specific session or all sessions. You can export all columns, or only selected columns. You can also choose to include enriched data or not in your exports.

So it's really up to you to customize your exports! You have complete control ๐Ÿ’ช

Export your questions and chat

In addition to exporting your registrant data, you'll now be able to export the chat messages and questions of your webinar directly ๐Ÿ˜Ž Just like exporting registrants, click Export and choose Chat messages or Questions.

Screen_Shot_2018-08-10_at_16_48_42.png

Some of you have been requesting this feature for some time now, so we're very happy to deliver!

Pipedrive integration fix for creating a deal

We've fixed the "create a deal" issue for our Pipedrive integration for some user accounts. With this update, you should be able to create/update a deal or create an activity on a deal- just like before.

As our new back-end structure is out, we'll be tackling some bigger features coming up this year ๐Ÿ™Œ

Cheers

The Livestorm team

Webinar settings makeover & feature improvements

As we wrap up July, we're happy to announce a bunch of improvements with our newest update โ˜€๏ธ Here's a quick summary:

Webinar settings makeover

Our webinar settings got a complete makeover ๐Ÿ’… Our new settings page comes with a cleaner view, and provides an easier navigation. No more scrolling down while setting up your webinar!

Oh, and we will be making further improvements in the upcoming weeks, it's still a work in progress ๐Ÿ˜Ž

Replay direct download

From now on, you'll be able to download your replay directly from your webinar room. You'll see the download button at the top right corner of your replay once the webinar is over. Please bear in mind that this option will only be available to you - the host ๐Ÿ”Ž

New country number for dial-in: Germany

We've added a new number for our dial-in feature. Your attendees will be able to listen to your event by calling a German number ๐Ÿ‡ฉ๐Ÿ‡ช

Optional custom consent

As of this update, you'll be able to make your custom consents optional. To learn more about custom consents and how to add them to your registration form, take a look at our dedicated article in our support center ๐Ÿ™Œ

Bug fixes:

We've deployed a couple of fixes regarding the Youtube and PDF upload in the webinar room. We've also pushed a lot of quality updates (as always).

Next upcoming:

  • Pipedrive integration fix for creating a deal
  • Registrant export fix & improvement (for large-scale events)

Ping us in the chat, or shoot us an email at hello@livestorm.co for any questions or feedback ๐Ÿ’ญ

Cheers,

The Livestorm team ๐Ÿš€

Dial-in from a phone โ˜Ž๏ธ

๐Ÿš€ Attention, big feature alert

We're excited to announce that one of the most requested features, dial-in, is now available in Livestorm!

We hope this feature will help attendees who have trouble watching or listening to the live stream, due to their network, firewall or environment.

The steps are pretty easy. In order to dial-in to any webinar or event, attendees can click on the Help button found on top of the live stream. Then they'll be able to choose the country that they're located in.

dial-in'.png

Currently, we offer numbers from 6 countries: USA ๐Ÿ‡บ๐Ÿ‡ธ, France ๐Ÿ‡ซ๐Ÿ‡ท, UK ๐Ÿ‡ฌ๐Ÿ‡ง, Canada ๐Ÿ‡จ๐Ÿ‡ฆ, Belgium ๐Ÿ‡ง๐Ÿ‡ช, Brazil ๐Ÿ‡ง๐Ÿ‡ท, Australia ๐Ÿ‡ฆ๐Ÿ‡บ and India ๐Ÿ‡ฎ๐Ÿ‡ณ

dialin7.png

Your attendees can call the stated number, and enter the 6 digit code to join the event and start listening ๐Ÿ‘‚

Please bear in mind that this feature is not available for Livestorm Meet yet.

As always feel free ping us in the chat or send an email at hello@livestorm.co for any questions or feedback.

Calendar Events, Fixes and Room Improvements

We've been deploying numerous improvements and bug fixes throughout these weeks. Here's a brief update:

Improvements

Adding access links to calendar events

From now on, your contributors and attendees will see their unique access links directly in the calendar event description. All they have to do is add your event to their calendar. They can add it by using the "Add to calendar" button found in the footer of your webinar emails.

Webinar room auto-connect

As you already know, when there is a problem with your internet connection, we show you a warning message in the webinar room. Previously, you had to refresh your page to restore the session and carry on. That's no longer necessary ๐Ÿ™Œ

We've built an auto-connect feature in the webinar room. Livestorm will try to reconnect and restore your session automatically. So you won't have to manually refresh your page any more. This features applies not just to hosts or contributors, but to everyone including your attendees!

Improved custom code integration for pixel tracking

We've made some improvements on our custom code integration for better conversion pixel tracking. Feel free to check out our Help Docs for more info ๐Ÿ‘‰ How to Track Conversions on Registration Pages?

Bug fixes

  • Webinar description copy/paste fix
  • Meeting room fixes
  • A lot of invisible fixes that haven't been reported ๐Ÿ•ถ

Next upcoming fixes:

  • Pipedrive integration fix
  • Registrant export fix for large-scale events

We'd like to thank you all for taking the time to report these bugs. It certainly helps us make Livestorm bulletproof for everyone โœŠ

HD Recording & Compatibility, Quality Updates

As we've already wrapped up June, and we're happy to recap the exciting improvements we've shipped throughout this month ๐Ÿ˜Ž

HD Recording ๐Ÿ“น

Our classic replay got a makeover, so that you can have your replays in higher quality. We'll now record all your sessions in 720p ๐ŸŽ‰

๐Ÿšจ Bear in mind that the shared media (PDF and MP4) will still not be included in the classic replay, you'll still need the beta replay to achieve this. If having the shared media in your replay is important to you, get in touch with us so we can activate the beta replay for your account.

HD Compatibility Mode ๐Ÿ“บ

Just like our classic replay, we've made some significant improvements on our Compatibility mode as well. Before, the resolution of our live stream was 480p for users who connected to the room via our Compatibility mode. This is no longer the case since it's bumped up to 720p just like the replay!

Integration Improvements

Google Analytics ๐Ÿ“ˆ

In addition to tracking page visits, Livestorm will send events to your Google Analytics when a new registrant signs up for your webinar. This improves the precision of your tracking and helps you gain better insights into your Livestorm data.

For more details on this integration, check out our dedicated help doc โžก๏ธ Connect Google Analytics & Livestorm

Salesforce workflow

We published an article on our blog explaining how you can best integrate Livestorm with Salesforce and ensure your webinar data is properly sent to your Salesforce Contacts and Leads.

Segment & Hull.io

For all our customers who are using Segment, along with Personas or Hull.io, we can send webinar data into Segment. Contact us for more information about setting it up!

Webinar Room Improvements

We've pushed some a bunch of "quality of life" updates to improve your webinar experience.

See who's typing an answer in the Questions tab

Livestorm now shows when someone is typing an answer to a question. This way, you'll avoid doubling down on answering a question when someone else is already on it! Simple, yet efficient ๐Ÿ˜‡

typing 5.png

Bring back your PDF presentation at the right slide

We know this one has been bugging our customers who show PDF slides during their webinars and often switch between the presentation and screen sharing. Now, Livestorm remembers which slide you were previously on, so you can stop worrying about getting lost in your presentation!

New language: Finnish ๐Ÿ‡ซ๐Ÿ‡ฎ

We've shipped our new language to our webinar settings. This means Livestorm is now available in 17 languages ๐ŸŒ If you don't see your language in the dropdown menu and would like to submit your request, feel free to reach out to us at hello@livestorm.co โœ…

We hope you find these updates useful!

Happy webinars ๐Ÿ’ช

The Livestorm team

Advanced Recording Privacy ๐ŸŽฅ

New feature is out ๐Ÿš€

Today we take the first step to advanced replay privacy. This was a popular request among our users, so we're glad to make this happen!

In addition to the basic recording features, you now have more advanced settings for replay access. Would you like to keep your replay all to yourself? No problem! It's now possible to keep your replay private from your registrants ๐Ÿ‘€

The recording privacy will be set to "Registered people" by default. If you'd like to keep the replay private you can choose "Nobody" in your access settings.

recording privacy.png

This way, nobody will be able to watch the replay once you end your webinar. The CTA button in the post-webinar emails with the replay link will also be removed.

What's next?

We'll be adding more options for your recording and on-demand replay settings as we make progress on native on-demand events.

Basically, you'll be able to upload your own custom video for the recording or use an iframe to fetch it from another platform. You'll be also able to turn your replay on-demand.

Wishing you all happy webinars ๐Ÿ™Œ

The Livestorm team

GDPR Feature Updates

You've received our updated Privacy Policy and Terms as GDPR comes into effect on May 25th 2018.

New features are now part of Livestorm and we're ๐Ÿ’ฏcompliant. Here's a quick summary:

Data Moderation

Deleting Your Account

If you'd like to delete your account you can submit your request in your Account settings. Your request will be dealt within 7 business days. All your data (participants, recordings, stats, settings, etc.) will be lost forever. Also, note that if you are a paying customer, we need, under French law, to keep certain data for financial obligations.

delete account.png

Deleting Registrants

This is a feature we've mentioned in our previous post, so feel free to scroll down for the details.

You can remove registrants yourself from your Livestorm dashboard. Click on the โ€ขโ€ขโ€ข icon next to the registrant name to open the menu and remove them. We hope this update gives you further flexibility in managing your registrations process.

delete registrant.png

Managing Registrant Data

Now your registrants will be able to manage their registration settings themselves! All they have to do is click on the webinar emails after their registeration and click "Manage my personal data or cancel registration" in the footer.

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This way, they'll be able to submit their request in terms of their data moderation/deletion. Our support team will handle the requests in 7 business days (but we promise it won't take that long ๐Ÿ˜‰)

Collecting Consent

Opt-in to Livestorm's Privacy Policy and Terms

From now on you'll see our Privacy Policy and Terms right out in the open in the registration form. Registrants will have to give their permission explicitly in order to complete their registration. We will stock the consent of our registrations as it's required by GDPR.

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Custom Terms

In addition to the point above, you'll now be able to add your custom terms to the registration form.

custom terms.png

For more information on Livestorm and GDPR, please check out our dedicated blog post.

Happy (and legal) webinars ๐Ÿ––

The Livestorm team

Registrant Moderation & New Languages

Up until now, you had to ask us to remove people from your webinars for you. We're happy to tell you that you can now remove registrants yourself from your Livestorm dashboard. Click on the โ€ขโ€ขโ€ข icon next to the registrant name to open the menu and remove them. We hope this update gives you further flexibility in managing your registrations process.

delete registrant.png

A few important things to note:

Deleting a registrant is permanent, applies to all sessions of a webinar, and cannot be undone

  • The removed registrant won't receive any new reminders or follow-up emails from Livestorm
  • The removed registrant's stats will also be removed from all analytics, reports and graphs
  • All the removed registrant's room interactions (messages, questions etc.) will also be deleted
  • Removed registrants won't be able to connect to the session

Last but not least we have two new languages available in beta: Czech and Turkish ๐ŸŽ‰

Feel free to select them in your webinar settings. As always we'll translate the webinar room, the emails and the registration page.

For all feedback, issues or requests don't hesitate to reach out at hello@livestorm.co

Happy webinars ๐Ÿ‘‹

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